At Olive & Lily, every piece is made to mean something. Because our Vintage Verse Tees are customized with the Bible verse you choose, please take a moment to review the information below before placing your order.
CUSTOM VERSE ORDERS
Your faith. Your verse. Your story.
Olive & Lily allows you to select the Bible verse reference that will appear on the back of your Vintage Verse Tee. Customers are responsible for reviewing their selected book, chapter, and verse before submitting an order.
Your verse reference will be created using Olive & Lily’s established design style and formatting. The exact appearance, spacing, and sizing of the design may vary depending on the length of the selected verse reference.
Please note that only the verse reference is printed on the garment unless a product page specifically states otherwise. Selecting a verse does not mean the complete text of that Bible verse will be printed on the shirt.
If Olive & Lily makes an error in the customization of your order—for example, the verse reference printed on your garment does not match the verse reference confirmed in your order—please contact us so we can make it right.
Olive & Lily is not responsible for errors resulting from incorrect selections or information submitted by the customer.
SIZING
The Vintage Verse Tee features a relaxed, oversized fit with a vintage-inspired acid wash. We recommend reviewing our size chart before ordering to find the fit that works best for you.
Because of the nature of the garment-washing process, slight variations in color, wash, texture, and measurements may occur from piece to piece.
RETURNS & EXCHANGES
Because customized Vintage Verse Tees are made specifically for each customer, personalized items are final sale and cannot be returned or exchanged due to a change of mind, incorrect verse selection, or incorrect size selection.
If your order arrives damaged, defective, or incorrectly customized due to an error by Olive & Lily, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the item and issue
Once your request has been reviewed, we will work with you to determine an appropriate resolution. If there has been an order on our end, we are happy to make it right by issuing a replacement or refund.
Items that have been worn, washed, altered, or damaged after delivery are not eligible for replacement or refund.
CANCELLATIONS & ORDER CHANGES
We understand that mistakes happen.
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Because personalized orders may enter production quickly, an order can not be changed or canceled once production has begun.
Once your customized garment has entered production, the verse reference, size, color, or other customization details cannot be changed and the order cannot be canceled.
SHIPPING & PROCESSING
Each Vintage Verse Tee is customized to order, so please allow additional time for your piece to be created before shipment. Estimated processing and shipping times will be provided during checkout or on the applicable product page.
Once your order ships, you will receive a shipping confirmation containing available tracking information.
Shipping estimates are not guaranteed delivery dates. Carrier delays, severe weather, holidays, high-volume periods, and other circumstances outside of Olive & Lily’s control may affect delivery times.
Olive & Lily is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has shipped.
LOST OR STOLEN PACKAGES
Once an order has been marked as delivered by the shipping carrier, Olive & Lily cannot guarantee replacement of packages that are subsequently lost or stolen.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with members of your household, neighbors, building management, or the applicable shipping carrier.
If you still cannot locate your package, contact us and we’ll do our best to help you determine the appropriate next steps.
ORDER COMMUNICATION
After placing your order, you should receive an order confirmation at the email address provided during checkout.
Once your order has shipped, you’ll receive an additional notification with tracking information when available.
Please make sure your email address is entered correctly when placing your order and check your spam or junk folder if you do not receive an expected confirmation.
CONTACT US
Questions about your order? We’re happy to help.
Olive & Lily Customer Care
Email: [CUSTOMER SERVICE EMAIL]
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.
A FINAL NOTE
Every Olive & Lily piece is created to help you wear your faith boldly. Thank you for trusting us to create something rooted in the Word and meaningful to you.